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Privacy Policy

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Monterroso Integrative Services, INC (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your information, as well as your rights regarding that information. We comply with all applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, address, phone number, email address, date of birth.

  • Health Information: Medical history, diagnoses, treatment plans, progress notes, and other health-related details you share during the course of receiving services.

  • Payment and Billing Information: Insurance details, payment card information, billing addresses.

  • Website Information: If you visit our website, we may collect non-identifiable information such as IP address, browser type, and website usage patterns.

2. How We Use Your Information

We use your information for:

  • Providing and coordinating therapy, counseling, and psychiatric services.

  • Scheduling appointments and sending reminders.

  • Communicating with you, your family (with consent), and other healthcare providers as necessary for your care.

  • Billing, payment processing, and insurance claims.

  • Meeting legal and regulatory requirements.

  • Improving our services and website functionality.

3. How We Protect Your Information

We take your privacy seriously and use multiple safeguards to protect your data:

  • HIPAA-compliant electronic health record (EHR) systems.

  • Encrypted communications for electronic transmissions.

  • Secure servers and restricted access to sensitive information.

  • Physical security measures in our office to prevent unauthorized access.

  • Staff training on confidentiality, data security, and HIPAA compliance.

4. Sharing of Information

We do not sell or rent your personal information. We only share your information:

  • With your consent.

  • With other healthcare providers involved in your care.

  • With insurance companies for payment and coverage purposes.

  • As required by law (such as court orders or public health reporting).

5. Cookies & Website Data

Our website may use cookies or similar tracking technologies to improve your browsing experience and understand website traffic. You can choose to disable cookies in your browser settings; however, some website features may not function properly without them.

6. Your Rights

You have the right to:

  • Request access to your personal and health records.

  • Request corrections to your information if it is inaccurate or incomplete.

  • Request restrictions on certain uses and disclosures of your information.

  • Request a copy of this privacy policy.

  • File a complaint if you believe your privacy rights have been violated.

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Monterroso Integrative Services, INC
12333 NW 18th St, Suite 5

Pembroke Pines FL 33026
Phone:954-780-6093
Email: Info@MIStherapy.com

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